The UAE leads the world in digital government satisfaction, BCG reports.
Top scores in citizen satisfaction
According to the 2026 Digital Government Citizen Survey Report issued by Boston Consulting Group, 89% of participants in the UAE gave the country’s digital government services a high rating, placing the nation first globally in customer satisfaction.
The survey’s methodology gathered responses from more than 48,000 people across 44 nations, showing the UAE’s score well above the global average and underscoring the impact of the emirates’ long‑term digital strategy.
The survey covered 48,500 participants across 44 countries, and also showed the UAE topping the list in usage of digital services, with 53% of respondents indicating they regularly use online government platforms.
In an international survey on digital government services conducted by BCG Group, the UAE ranked first in the world in customer satisfaction with its digital government services. Contrary to the prevailing international trend, more than 75% believe that UAE Government services outperform the digital services offered by the private sector.
— Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai
Sheikh Mohammed bin Rashid Al Maktoum highlighted that more than three‑quarters of respondents feel the government’s digital offerings surpass private‑sector alternatives, and he announced that a major event in November will showcase the next big transformation in how services are delivered.
Minister of Cabinet Affairs Mohammad Al Gergawi said the achievement reflects the leadership’s clear vision to make the UAE government the world’s best in service efficiency and future readiness. He noted that the ongoing redesign around citizen needs, coupled with investment in infrastructure, talent and advanced technologies, has been central to the progress.
Gergawi also pointed to a new phase driven by artificial intelligence, where services will become smarter, more proactive and able to anticipate user requirements, delivering an integrated experience with heightened efficiency and trust.
The BCG report further revealed that 76% of UAE participants believe the digital government experience outperforms what they encounter with private‑sector providers, reinforcing the perception of superior public‑sector service quality.