If your Emirates ID is missing or broken, you can sort a replacement in a few clicks. The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) runs a streamlined online service that most residents finish in under an hour.
Reporting a Lost or Damaged Emirates ID
The first move is to visit the nearest ICP Customer Happiness Centre. Bring the damaged card if you have it; if the card is lost or stolen, hand over a copy if you can find one. When no copy is available, ICP staff pull the information from their records, ensuring the old card is cancelled and cannot be misused.
While you’re at the centre, the staff will note the reason—lost, stolen or damaged—and confirm the mandatory documents you’ll need for the replacement. These include your original passport, a copy of that passport, a copy of your residence visa and a recent passport‑size colour photograph that meets ICP standards.
Depending on your residency status, you might also be asked for extra paperwork such as a copy of a previous Emirates ID, your sponsor’s passport, a birth certificate or a disability certificate. The centre will tell you exactly which additional items apply, so you can gather everything before you start the online application.
Applying Online via the UAEICP App
Download the UAEICP app from the Apple App Store or Google Play Store, then sign in with UAE Pass for faster access—or create an account with your email. Once logged in, open the menu, search for “Replace Emirates ID for Residents” and select the service to begin.
The application form asks for personal information, passport details, contact data and a delivery address. You’ll also indicate the reason for replacement—lost, stolen or damaged. After filling the fields, upload the required documents: passport copy, visa copy and the colour photograph that matches ICP requirements.
When you review the details and hit pay, the total fee is AED 451.40, covering the card fee, service fee and ICP processing charges. After payment, the system emails you a request number, which you can use to track the application on the ICP website by entering the number in the tracking tool.
Once the new Emirates ID is printed, it will carry the same expiry date as the original card, so you won’t need to adjust any other timelines. Delivery options are shown in the app, and most residents receive the card at their chosen address within a few days.
Frequently asked questions
How much does it cost to replace a lost Emirates ID in the UAE?
The total fee to replace a lost Emirates ID is AED 451.40, covering the card fee, service fee and ICP processing charges.
Can I replace my Emirates ID online if it's damaged?
Yes—you can replace a damaged Emirates ID online via the UAEICP app after reporting the damage at an ICP Customer Happiness Centre and completing the online application.
What documents do I need to replace a lost Emirates ID?
You need your original passport, a copy of the passport, a copy of your residence visa, and a recent passport‑size colour photograph that meets ICP standards; additional documents may be required based on your residency status.
How do I track my Emirates ID replacement application?
After payment you receive a request number, which you can enter in the tracking tool on the ICP website to monitor the status of your replacement.
Where do I go to report a lost Emirates ID?
Visit the nearest ICP Customer Happiness Centre to report a lost Emirates ID and bring any relevant documents such as a passport or visa copy.
